FAQ

Who is this store for?

This store is exclusively for approved resellers and dropshippers. If you're selling our products on marketplaces or other platforms, you can place fulfillment orders through this website, and we’ll ship them directly to your customers.

Do you ship orders directly to my customers?

Yes. All orders are shipped directly to your end-customers without any branding, invoices, or promotional materials in the package.

How long does shipping take?

  • Processing time: 1–3 business days

  • Standard U.S. shipping: 3–7 business days

  • International shipping: 7–21 business days (on select products)

We aim for fast, reliable delivery. Tracking is provided once your order ships.

How can I track an order?

Once your order ships, a tracking number will be available through your order confirmation or your dashboard.

We do not send tracking information to your end-customer. You are responsible for uploading tracking details to your selling platform and managing communication with your customer. You may also use our Track Your Order page to view status updates.

Can I cancel an order?

No. Orders are processed automatically and cannot be canceled once submitted. Please ensure that all customer shipping details are correct before placing the order.

What if my customer receives a damaged or incorrect item?

If an item arrives damaged or incorrect, you must notify us within 48 hours of delivery by emailing Support@lunaautomationagency.com.

Include the following in your email:

  • Order number

  • Clear photo of the full item

  • Close-up photo of the damage

  • Photo of the packaging and shipping label

If approved, a replacement will be issued. Refunds are not offered.

Do you accept returns?

No. We do not accept returns under any circumstances. You are responsible for your own return policies and handling customer inquiries on your platform.

Can I use your product images and descriptions?

Yes. You may use our product titles, photos, and descriptions to promote items on your selling platforms. Do not alter or remove any logos from branded product images.

Do you provide invoices for ungating or supplier verification?

No. We do not provide invoices for ungating, brand approvals, or supplier verification for marketplaces such as Amazon or Walmart.

Can I access billing or receipts?

Invoices or receipts are not included with shipments. You can view and download your order history and transaction details from your Shopify account dashboard.

What happens if I enter the wrong shipping address?

We are not responsible for incorrect or incomplete shipping information entered at checkout. If a package is lost or returned due to an invalid address, you will be responsible for any reshipping costs.

Is inventory always available?

Product availability can vary based on restocks and demand. If an item becomes unavailable after an order is placed, we will notify you and either refund the item or offer an alternative if available.

What if a customer claims they didn’t receive their package?

Once a package is marked as "Delivered" by the shipping carrier, it is considered fulfilled. Any disputes regarding lost or stolen packages after delivery must be handled by you as the reseller.

Can my account be restricted or removed?

Yes. We reserve the right to suspend or terminate access for any reseller engaged in fraudulent activity, chargebacks, or repeated violations of our policies.