Shipping Information

We provide direct fulfillment services for resellers and dropshippers. All orders placed through this website are shipped directly to your end-customers on your behalf.

📦 Processing Time

Orders are typically processed and packed within 1–3 business days from the time the order is placed.

Orders placed after 5 PM EST, on weekends, or on holidays will begin processing the next business day.

🚚 Shipping Time (U.S.)

Standard Shipping: 3–7 business days
Expedited Shipping: Optional — available on select products (inquire if needed)

Shipping times may vary depending on the destination, carrier volume, and local delivery conditions.

🌍 International Shipping

We ship internationally on select products. Delivery times vary by country and typically range from 7–21 business days.

Note: You are responsible for informing your customers about possible import taxes, duties, or delays caused by customs in their country. We are not responsible for customs-related issues or fees.

🔍 Tracking & Fulfillment

Tracking numbers are provided as soon as your order has been fulfilled and handed off to the carrier.

It is the reseller’s responsibility to:

Upload tracking info to their own selling platform
Communicate delivery status to their end-customer

All orders are shipped in unbranded packaging, with no invoices or promotional material included.

🛑 Delivery Issues

We are not responsible for delays, failed deliveries, or lost packages due to:

Incorrect or incomplete shipping addresses
Customer unavailability
Carrier delays or errors

Once a package is marked as "Delivered" by the carrier, it is considered completed and the responsibility of the reseller to address any disputes with their customer.

📧 Questions?

If you have a question about shipping or fulfillment, please contact us at:
📩 Support@lunaautomationagency.com